Legal Policies

TERMS AND CONDITIONS (TERMS OF SERVICE)

Welcome to Fastrack! These Terms and Conditions ("Terms") govern your use of the Fastrack website (https://fastrack.work/), software, and services (collectively, the "Service") provided by FASTRACK AI SERVICES (PRIVATE) LIMITED ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Service Description

Fastrack is an AI-powered recruitment software platform that includes features such as an Applicant Tracking System (ATS), AI Candidate Matching, Interview Scheduling, AI Candidate JD Analysis, resume management, and other related services as described in our various subscription plans (Starter, Premium, Enterprise).

2. Accounts

Account Creation: To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

Account Responsibility: You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Eligibility: You must be at least 18 years old to use the Service.

3. Subscriptions and Payment

Fees: Access to certain features of the Service is subject to subscription fees ("Fees") based on the plan you select (e.g., Starter, Premium, Enterprise). All Fees are quoted in USD unless otherwise specified.

Billing: We will bill you through an online billing account for use of the Service. You agree to pay all charges at the prices then in effect for your chosen subscription plan.

Automatic Renewal: Unless you notify us before the end of the applicable subscription period that you want to cancel, your subscription will automatically renew, and you authorize us to collect the then-applicable annual or monthly subscription fee using any credit card or other payment mechanism we have on record for you.

Changes in Fees: We reserve the right to change our subscription plans or adjust pricing for our Service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion.

4. Use of the Service

License: We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service strictly in accordance with these Terms.

Acceptable Use: You agree not to use the Service:

  • In any way that violates any applicable national or international law or regulation.
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way.
  • To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
  • To impersonate or attempt to impersonate FASTRACK AI SERVICES (PRIVATE) LIMITED, a FASTRACK AI SERVICES (PRIVATE) LIMITED employee, another user, or any other person or entity.
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by us, may harm FASTRACK AI SERVICES (PRIVATE) LIMITED or users of the Service or expose them to liability.

Client Responsibilities (Candidate Data): You are responsible for ensuring that any candidate data you upload, manage, or process through the Service (including resumes, personal information, etc.) is collected and used in compliance with all applicable data protection and privacy laws (e.g., GDPR, CCPA). You warrant that you have obtained all necessary consents from candidates for the processing of their data through our Service.

5. Intellectual Property

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of FASTRACK AI SERVICES (PRIVATE) LIMITED and its licensors. The Service is protected by copyright, trademark, and other laws of both Pakistan and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of FASTRACK AI SERVICES (PRIVATE) LIMITED.

6. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service or contact us to close your account.

7. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. FASTRACK AI SERVICES (PRIVATE) LIMITED makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

8. Limitation of Liability

In no event shall FASTRACK AI SERVICES (PRIVATE) LIMITED, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

9. Indemnification

You agree to defend, indemnify and hold harmless FASTRACK AI SERVICES (PRIVATE) LIMITED and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.

11. Contact Us

If you have any questions about these Terms, please contact us at [email protected].

PRIVACY POLICY

FASTRACK AI SERVICES (PRIVATE) LIMITED ("we," "us," or "our") operates the Fastrack website (https://fastrack.work/) and the Fastrack recruitment software service (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

Personal Data (Clients/Users): While using our Service, we may ask our clients (the users of Fastrack, e.g., recruiters, HR personnel) to provide us with certain personally identifiable information that can be used to contact or identify them ("Personal Data"). This may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Company name
  • Billing information

Candidate Data (Processed on behalf of Clients): Our clients use Fastrack to manage and process information related to job candidates ("Candidate Data"). This data is uploaded and managed by our clients, and may include:

  • Resumes/CVs (containing names, contact details, employment history, education, skills, etc.)
  • Cover letters
  • Interview notes and feedback
  • Assessment results
  • Information from LinkedIn profiles (if that feature is used by the client)

FASTRACK AI SERVICES (PRIVATE) LIMITED acts as a data processor for Candidate Data on behalf of our clients, who are the data controllers. Our clients are responsible for ensuring they have lawful grounds for collecting and processing Candidate Data.

Usage Data: We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

2. Use of Data

FASTRACK AI SERVICES (PRIVATE) LIMITED uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To process payments
  • To fulfill any other purpose for which you provide it.

With respect to Candidate Data, we process it solely on behalf of and in accordance with the instructions of our clients to enable them to use the recruitment features of our Service.

3. Data Sharing and Disclosure

Service Providers: We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used (e.g., payment processors, cloud hosting providers). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of FASTRACK AI SERVICES (PRIVATE) LIMITED
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

4. Data Security

The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data and Candidate Data, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Data Retention

Client Personal Data: We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, or as long as your account is active.

Candidate Data: We retain Candidate Data processed on behalf of our clients for as long as instructed by the client, or as long as the client's account is active and requires access to such data for the provision of the Service. Clients are responsible for defining their own data retention policies for Candidate Data.

6. Your Data Protection Rights (e.g., under GDPR, if applicable)

Depending on your location and applicable law, you may have certain rights regarding your personal data:

  • The right to access, update or delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability.
  • The right to withdraw consent.

If you are a job candidate and wish to exercise these rights regarding your Candidate Data processed through Fastrack, please contact the company (our client) to which you applied for a job, as they are the data controller.

7. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. If you are located outside the EU and choose to provide information to us, please note that we transfer the data, including Personal Data, to the EU and process it there.

8. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].

REFUND POLICY

This Refund Policy applies to all subscriptions for the Fastrack Service provided by FASTRACK AI SERVICES (PRIVATE) LIMITED.

1. General Policy

Subscription Fees: Fastrack offers various subscription plans (e.g., Starter, Premium). Fees for these subscriptions are billed in advance on a monthly or annual basis and are generally non-refundable.

No Refunds for Partial Use/Cancellation: We do not provide refunds or credits for any partial subscription periods, unused features, or if you cancel your subscription before the end of the current billing cycle.

Service Uptime: While we strive for maximum uptime, we do not offer refunds for temporary service outages or disruptions beyond our reasonable control.

2. Subscription Cancellations

You can cancel your Fastrack subscription at any time.

Effect of Cancellation: If you cancel your subscription, you will continue to have access to the Service through the end of your current paid billing period. After the billing period ends, your access will be terminated (or downgraded to a free plan, if applicable and offered), and you will not be charged again.

How to Cancel: You can cancel your subscription through your account settings within the Fastrack platform or by contacting our support team at [email protected].

3. Exceptions

We may, at our sole discretion, consider refunds on a case-by-case basis under exceptional circumstances, such as:

  • Billing Errors: If you have been incorrectly billed due to a technical error on our part.
  • Failure to Provide Service (Extended Period): If we are unable to provide the core subscribed Service for an extended and unreasonable period due to issues solely attributable to FASTRACK AI SERVICES (PRIVATE) LIMITED.
  • Statutory Rights: This policy does not affect any statutory rights that cannot be waived or limited by contract. (For example, some jurisdictions may have mandatory "cooling-off" periods for online purchases).

4. How to Request a Refund (for Exceptional Cases)

If you believe you are entitled to a refund under one of the exceptional circumstances outlined above, please contact our support team at [email protected] within 14 days of the charge you are disputing. Please provide your account details and a clear explanation of why you are requesting a refund.

5. Processing of Approved Refunds

If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

6. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected].